Comcast gets it wrong again!

As I mentioned in an earlier post, we were unhappy with Comcast and switched over to RCN starting June 20 (along with our phone number). On the day that our service was switched over, we returned all the equipment and called Comcast to cancel our service.

To our surprise, Comcast would not cancel our service, saying that there is an "open work order" on the account. It has been 3 weeks now and there is still a work order on it and we are unable to cancel, while getting billed for the service. (We've called multiple times during the three weeks to cancel). Although Comcast says that they will predate the service end date so that we will not be charged, the fact of the matter is that on paper we are still being charged. We don't want to pay but we are guessing it could affect our credit score if we don't. (I guess this is why they do this! The bastards!!)

I don't know why we cannot just cancel the service since we, the account owners are not the one requesting anything requiring a work order.

Also, adding to the insult is the inconvenience that we have had to make multiple phone calls, sometimes waiting on the line for an hour since the "cancellation line" is undermanned. Since they don't want people to cancel service, seems like they want to make it as difficult as possible to cancel service.

Ridiculous!!

Folks, don't go with Comcast unless there are no other options...