We waited the whole day today for Comcast to come and install new cable service....
Of course it never happened!
When we called to see what was going on they tell us that our appointment was never scheduled for today. Well, that's funny because we called Comcast and confirmed the appointment just last night.
And guess what else, no apologies. But even worse, the rep accuses us of lying, saying that there is no record of us confirming the appointment.
Guess who is not getting our business... We took it right to RCN after that!
1 comment:
On behalf of Comcast I want to apologize for the experience we created for you. We would like to review what occurred, and hopefully in the process begin to earn back your trust. If it would not be too much trouble, please email us your information so we can research this.
Frank Eliason
We_Can_Help@cable.comcast.com
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